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Customer Care Department Evaluation

You recently contacted our customer service department and we want to be sure that you're satisfied with the outcome. Please complete this short survey. Your feedback will be used to improve our service.
 
Why did you contact customer care?
What method did you use to contact customer service?
How satisfied are you with the time it took customer care to answer your question or resolve your issue?
The customer care specialist was knowledgeable and easy to understand.
The customer care specialist was able to handle my problem quickly and to my satisfaction.
I was treated with respect by the customer care specialist.
The customer care specialist was courteous and professional
Overall, how satisfied were you with your contact with customer care?
Overall, how satisfied were you with the way your question or problem was resolved?
What changes, if any, can we make to improve our customer care department?
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